Buy International Drivers Licence.When we’re fully focused on enjoying our trip and reaching our travel destination, we rarely dwell on the prospect of an accident or breakdown on the road. But the truth is that no one ever chooses to have a problem with their car hire, such as a puncture or flat battery, for instance, but such things do happen occasionally so it’s best to be prepared for the worst during your journey.
Safety
In the event of a collision, robbery or breakdown, the most important thing to do is act quickly.Please remember to make a note of the number before setting off. Hopefully you won’t need it, but it’s better to be safe than sorry!Buy International Drivers Licence.
Photographs
Another essential step is to take as many photos of the vehicle and its surroundings as you can, which is much easier nowadays thanks to the fact that most of us now carry a mobile phone. These images might prove to be useful at a later date, particularly in court proceedings and/or when making an insurance claim.
Who should you call?
Should something happen to your Auto Europe car hire during the rental period, such as an accident or act of theft, then the client is obliged to inform the local vehicle provider within 24 hours of the incident, preferably at once if possible. The sooner the supplier is made aware of the problem the sooner they can organise a breakdown service or some other kind of roadside assistance.
Damage caused by an unknown person
It sometimes happens that when a customer returns to their car after visiting a tourist attraction, for example, they find the vehicle has been damaged in some way, with new scratches or dents appearing on the car’s wheels or paintwork. Unfortunately, there’s no sign of the person responsible and no note has been left on the windscreen with contact details. In situations such as this, the client must inform the local rental company as soon as possible and file a police report within 24 hours of discovering the damage. Both of these steps must be taken even if it is nothing serious, otherwise your insurance claim will be considered invalid.
Car hire repairs
It’s also important to consider the fact that some repairs and/or the replacement of the vehicle’s parts might be required following an accident, for which the local car provider must be in agreement and give their consent before any work is done on the rental car.Buy International Drivers Licence.
The role of Auto Europe
If you’ve spent a little bit more and purchased one of our excellent coverage packages, such as Full Damage Protection with Breakdown Cover, you’ll be able to claim back the amount you paid the supplier for any damage caused to the car. Please make your claim https://europeandriverslicense.com/ by logging into your reservation in the my-reservation area and then select the option “Contact our Customer Service Team”, located at the bottom of the page.
Flat tyre
It is a traumatic experience being stranded on the road in a strange country because of a flat tyre, but unfortunately it is quite a common thing to happen due to poor quality of the roads in some places. If you do suffer from a flat tyre during your trip, you can usually find the spare one in the car (normally in the boot) and either change it yourself or get it changed by a local breakdown service. For more serious problems, please call roadside assistance (make sure you have the number handy before you set out) or the local car rental company. Auto Europe offers coverage that includes tyre damage so it’s worth finding out about the various types of protection available in order to select the one that best suits your needs. When making your booking, it’s important to be well informed about what to do in the event of an accident or breakdown, wherever you are travelling.Buy International Drivers Licence.
